Last updated: June 12, 2025

 

At Magnolia Casual, we are committed to your satisfaction. We understand that occasionally a product may not meet your expectations, and we want to ensure a fair and transparent process for addressing returns. We evaluate all return requests on a case-by-case basis.

 

How to Request a Return

To request a return, please contact us at sales@magnoliacasual.com or (228) 762-7151 within 10 days of receiving your order. Please provide the following information to help us expedite your request:

• Order Number

• Date of Purchase

• Item(s) you wish to return

• Detailed reason for the return (e.g., "damaged upon arrival," "incorrect item received," etc.)

• Any relevant photos or documentation that support your claim.

 

Our Review Process

Upon receiving your return request, our team will carefully review the information provided. We may contact you for additional details or to discuss the matter further. Our review will consider various factors, including, but not limited to:

• The condition of the item(s).

• The reason for the return.

• The original product description and any disclosures made at the time of purchase.

• The timeframe of the request relative to the purchase date.

• Any unique circumstances surrounding the purchase or use of the item.

 

Possible Resolutions

After our review, we will determine the most appropriate resolution. Possible resolutions may include:

• Full Refund: A refund of the purchase price, excluding any shipping and handling charges, issued to your original method of payment.

• Partial Refund: A partial refund, especially if the item shows signs of use or damage not attributable to our error, or if only a portion of the purchase is eligible for return.

• Store Credit: Credit towards a future purchase from Magnolia Casual.

• Exchange: Replacement of the item with a new one, if applicable and available.

• No Return: In some cases, a return may not be granted if the request falls outside of our policy guidelines.

 

Important Considerations

• Return Shipping: If a return is approved, you may be responsible for the cost of return shipping, unless the return is due to our error (e.g., defective product, incorrect item shipped).

• Original Condition: Products must be returned in their original condition, with all tags, packaging, and accessories, unless otherwise specified or agreed upon during the review process.

• Custom Orders/Services: Returns for custom-made products or personalized services are generally not accepted unless there is a defect in workmanship or an error on our part.

• Processing Time: Please allow 5 business days for us to process your return request and communicate our decision. If a refund is issued, it may take additional time for the funds to appear in your account, depending on your bank or payment provider.

 

Questions

If you have any questions about our return policy or need assistance with a return request, please do not hesitate to contact us at sales@magnoliacasual.com or (228) 762-7151.